ISO 9001

ISO-9001: 2008 (Quality Management System)

The International Organization for Standardization (ISO) is an worldwide federation for the development of standards, which serve as a basis for certification, founded in 1947 to promote the development of standardization and related activities in the world with a view to facilitating the international exchange of goods and services and developing co-operation in the spheres of intellectual, scientific, technological and economic activities.
The ISO is the agency recognized by World Trade Organization as having the Competence to establish and certify international standards. ISO is composed of member bodies from 130 countries. From the US, the American National Standards Institute (ANSI) is the representative to ISO, JAS –ANZ from Australia and New Zealand while the Bureau of Indian Standards (BIS) is the representative from India. The ISO Secretariat is in Geneva, Switzerland. This is the organization in which the different industry associations and lobbies are represented.

The Standard specifies requirements that determine what processes quality management systems have to encompass for the assurance of quality of product and services. Because the needs of organizations vary, it is not the purpose of this Standard to enforce uniformity of quality management systems. The design and implementation of a quality management system will be influenced by the particular objectives, the nature of customer requirements, the product and services supplied, and the processes and specific practices employed.
Requirements of ISO 9001:2008 are based on Plan-Do-Act-Check methodology.
The standards require that the system should be documented to understand the processes, have repeatable processes, establish a baseline from which to improve and have a system that endures. The standards encompass all things that impact the quality of the products or services, and assigns responsibilities and authorities to all involved.

The ISO is an instrument used by industry for the preparation and adoption of international standards. This International Standard specifies quality management system requirements necessary to provide assurance of the quality of products and services supplied to customers.

This International Standard is generic and independent of any specific industry or economic sector. It is applicable to all types and size of organization.
It is not the intention that organizations should be obliged to change the structure of their quality management system and/or its documentation to align with the structure of this International Standard. The documentation of the organization’s quality management system should be configured in a manner that is appropriate to its unique activities, while still encompassing the requirements of this International Standard.

When every function and process is documented, the organization will increase the likelihood of functioning at the same high level and even have systems in-place for continual improvement.

It is generally accepted that registration
results in…
Greater operational efficiency
Increased productivity
Reduced overtime payments
Better customer service
Enhanced marketing
Reduced administrative costs
Elimination of unnecessary procedures

The most important external benefits realized:
Higher perceived quality in marketplace
Improved customer satisfaction
Competitive edge
Reduced customer quality audits
Increased market share